Customer Experience

We offer you our vast experience to make your clients connect with you every step of the way.

Analytics

Analysing and understanding the data resulting from the observation of client behaviour will help us to improve their experience throughout customer journey.

We use the most sophisticated tools to obtain as much information as possible and provide custom solutions, tailored to each particular case.

Big Data

Nowadays, it seems impossible to work to improve customer experience without taking Big Data into account. Thorough analysis of all the information sources available will allow us to find the best improvements to be implemented throughout every touchpoint of customer journey.

We use the best tools and have experts that enable us to obtain and analyse data in order to implement custom solutions.

Customer Journey

In order to build an excellent user experience, it is essential to understand customer journey: the touchpoints with the company, the purpose of each touchpoint and client perception.

At Vipnet360 we analyse every touchpoint and provide custom solutions that will help you to significantly improve every client’s experience with your company or organisation.

Customer Services & CRM

 

Concerning multichannel marketing, so popular nowadays, there must be a CRM system to get the bigger picture of the client in order to deliver the right support at the right time.

Our tools and team allow us to assess, create and implement a CRM strategy adapted to every need.

Ecommerce Experience

We analyse your company applying the usability and multichannel marketing strategies in order to optimise your clients’ browsing and purchasing experience.

We have a multidisciplinary team that allows us to offer end-to-end digital solutions.